Return on Change by RGP ProcessToday’s rapidly evolving business environment requires a disciplined approach to managing large-scale change. Digitalization, data transformations, M&A, reorganizations and compliance mandates are impacting enterprise culture and target operating model. Leaders turn to RGP for help navigating these complex organizational transformations because our Return On Change™ methodology delivers change investment benefits while building a culture of change-agility. 

Seamless Adoption and Sustainability

Stakeholder buy-in, communication, training and organizational structure are vital to successful business transformation. We blend our expertise, best practices and proven techniques with your internal resources to achieve a seamless adoption of change throughout the enterprise with our Two In A Box Approach.

  • Increased business adoption and performance proficiency
  • Reduced operational disruption associated with the change
  • Decreased resistance to change
  • Shortened project completion time
  • Sticky and sustainable new business behaviors


Organizational Effectiveness, Business Acumen

Return On Change™ is the framework and the heart of our approach. We prioritize helping our clients achieve their most important business outcomes through our adaptable and customizable application of change management methods and our ability to tailor to enterprise existing change capability.

With an average 15 years’ experience, we have a proven track record of minimizing the disruption and resistance natural to change and accelerate business adoption to the new ways of working. Clients engage us to guide them through the people aspects of their transformation initiatives. We provide the organizational effectiveness and business acumen to develop and execute approaches that ensure acceptance. Our capabilities include:

  • Implementation planning
  • Employee communications and stakeholder engagement
  • Organizational alignment and structure
  • Training and skills development strategy
  • Process analysis development and redesign
  • Performance management and measurement
  • Succession/workforce planning
  • Employee retention programs and opinion surveys

 Our Return On Change™ pragmatic approach gets results: it is ROI-designed to accelerate adoption, minimize degree of performance dip and shorten project completion time.



A Broad Spectrum of Change

We’ve helped some of the world’s largest organizations manage enterprise-wide change across a broad spectrum of initiatives, including:

  • Acquisitions
  • Merger Integration
  • RPA and Digitalization
  • Technology
  • Restructuring/Reorganization
  • Data and Systems Implementations
  • Compliance
  • Downsizing
  • Globalization
  • Expansion/Growth

Our People

Change Management Experience 

Change Management is much more than just tools and templates. Our experienced functional experts use proven and repeatable methods to transfer change ownership to the organization to build a change ready culture as a way of life. 

Our Partners bring 20+ years of industry and consulting experience and are certified in one or more change management methodologies e.g., Prosci/ADKAR, Certified Change Management Professionals (CCMP), Ph.D.  They understand not only RGP’s approach to change management, but also how to best solution and customize our framework to your specific enterprise objectives.

Our Leader

Melanie Gladwell
Global Head of Change Management


Why We Were Engaged and How We Helped

Over the past 5 years, RGP has delivered over a thousand Change Management engagements with more than 500 unique clients. Return On Change™ offers revenue protection, project success and business adoption for all types of change initiatives.

Our Change Management delivery has focused on change initiatives in these areas:

  • Organizational Effectiveness and Reorganizations
  • Business Process Improvement
  • Data, Technology and Systems Implementations
  • Acquisition Integration
  • Enterprise Transformation
  • Workplace Modernization