Legal Operations: Law Departments

Overview Approach Capabilities
Business leaders no longer regard the law department as merely a way of meeting the anticipated legal challenges. They expect it to add value. They’re looking to increase efficiency, reduce cost, and align with business objectives. With our Legal Operations Model, RGP Legal provides a way to transform the law department and deliver on those goals.

The Legal Operations Model

RGP Legal's Legal Operations ​Model applies traditional business management disciplines in ​optimizing resources, developing and improving processes, and applying technology to the law department workflow. The goal is to improve alignment with fundamental business objectives and foster accountability, transparency and stakeholder engagement. 


Our Approach

Applying Business Principles to Legal Practices

RGP Legal has developed a model for law department operations based on the basic business principles of the Deming cycle. The approach incorporates a variety of business management techniques, including Kaizen, Legal Project Management, and Action Research. We call the approach “Legal Operations.” (See the chart below) 

Legal Operations requires viewing the law department in continuous, iterative improvement cycles of constant planning, execution and assessment. Each cycle has multiple layers of activity supporting all aspects of law department activity and management. Projects can focus on any segment or combination of segments within the model. Every project planned and assessed according to how it serves the overall corporate mission. Projects include:

  • Managing resource allocation and organization, including legal process/service outsourcing
  • Financial management, budgeting and analytics
  • Execution management (including project and knowledge management, business process improvement and playbook development)
  • Applying strategic sourcing methodology to law department procurement activities



Our Capabilities

Management Services by Lawyers for Lawyers 

RGP Legal delivers legal management services to lawyers through teams led by lawyers. Our attorneys craft end-to-end solutions that address every aspect of law department operations, aligning them with business culture and company policies and procedures. When needed, we can also draw on RGP’s business management professionals in areas such as Organizational Development and Change Management to maximize efficiency, smooth transitions, and help ensure full acceptance of change. With our unique Legal Operations ​Model and management, functional, and advisory expertise across the full range of business disciplines, RGP Legal is uniquely poised for your ​law ​department operations initiative.